RMM Suite ROI Calculator

The RMM Suite can help reduce the time your team spends processing alarm tickets. This results from a combination of filtering out unwanted alarms; intelligent alarm deduplication, and automated remediation. Perhaps the most significant benefit is the ability to inject workflow notes into the tickets that are created to help improve the speed and accuracy of dispatching and guide the technicians through the desired remediation process. 

Feedback from our customers shows reductions of ticket time as high as 47%, but our ROI calculator uses a very conservative default of 12%. Please complete the following form based on the staffing of your help desk team only, as these represent the employees that benefit from the alarm processing logic.

* = Required Entry
What is the name of your company?*
What is your name?*
What is your email address?*
How many agents do you have deployed?*
How many technicians typically work on your help desk and handle alarm tickets?*
Please enter the average annual salary of technicians (without benefits) in dollars.*
Please enter the percent of salary to account for benefits.*
%
Please enter the percent of expected time saved.*
%
Please enter the number of alarm-based tickets generated in PSA per day per 1000 agents. Leave blank to estimate.
Please enter the minutes needed to review and assign a ticket to a technician. Default is four minutes.
Please enter the minutes needed to diagnose and resolve an alert ticket. Default is 37 minutes.
Do you have any questions?