The RMM Suite Explained!

See how we transform your RMM operations - saving you time, money, and pesky fire-calls with our secure and proactive software and operating methods.

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The Technical Specifications

Agent Procedures for endpoint / platform management, application installation and updating.
Views for filtering, reports, and automation control.
Monitors for platforms and common applications.
Policies to automate RMM administration for scheduling tasks, updates and patching.
Intelligent monitoring without the need for manual intervention.
Report Templates for internal and customer needs.
Client specific user interface and ticket routing.
Configuration Management to easily support maintaining a "standard configuration" on endpoints.
Class of Service support to easily deploy apps and configurations based on varying service levels (ie: Bronze/Silver/Gold)

Scheduling ability of maintenance tasks - once, daily, weekly, or monthly.
Ability to add scripts or commands to meet special requirements.
Control of tasks by installed applications/versions, files, or registry values.
Maintenance Tasks include a Graphic Message Display, plus advanced commands to Reboot, Uptime Check, read/write registry data, File Delete, UnZip, and Web Download.
Integrates with Auditing to provide Zero-Day Vulnerability detect and remediation capability.

Standard Smart Monitors include Disk Capacity, AV Security, Account Security, Server Availability, Server Reboot in Business Hours, Time Sync, and Internet Failover.
Reduce alerts by automatically setting thresholds, suppressing alerts from transient conditions, and self-remediating common conditions. Monitors customizable by client, location, or specific agent.

ITP provides workflow processing to intelligently handle alarm events.
Filter unwanted events to reduce ticket “noise”.
Interface with any PSA via email, plus advanced integrations for Kaseya BMS, ConnectWise Manage, Halo, and Datto AutoTask.
Auto-close alarm events in the RMM.
Initiate alert-specific RMM Scripts to attempt remediation.
Integrate with Smart Paging services for intelligent after-hours notification, with understanding of help-desk hours, client operating hours, weekday/weekend/holiday, and alert priority.
Consolidates similar events and performs intelligent event deduplication.
Dynamic Processing using event-specific code modules.
Client Tenancy: client-specific processing and ticket routing to queues and even to different PSA's.
Per-Agent and Per-Alert custom ticket note insertion to aid in standardized diagnostic processes.
Third-Party NOC Notifications.
Event Telemetry Logging for analysis and diagnostic instruction.
Asset and Client Blacklisting - allows full automation without tickets.
Website Checks: Site-page Validity and page cache keep-alive.
RMM Expired Agent Cleanup.