Having documentation is good, having good documentation is even better, but having current and accurate documentation is essential!

Multi-Factor Authentication is important but can provide a false sense of security if it isn't properly configured.

Many MSPs equate an Agent Offline alert with Server Down. This can't be further from the truth and often creates a swarm of useless alerts. There's a better way...

Security is the latest buzzword in technology, and everyone is looking at products and services to help secure their environment. What amazes me is that when you ask about documented Standards and Practices, I usually hear crickets chirping. Consider these common "best practices" you already follow: